eCommerce

With AFIC's multichannel eCommerce, you can sync your inventory and promotions across your physical stores, social media platforms, online store and marketplaces.

So you can sell your products online as well as in person from a single centralised inventory, maximising your sales opportunities.

Online Marketplaces: Advertise your products on popular and global marketplaces to maximise your reach, e.g. Lazada, Shopee, Amazon, etc.
Social Media: List your products on Social media, e.g. Facebook, Instagram, WhatsApp and WeChat.
Your Own Online Store: Maintain your own online store and sync your inventory across all other channels.
Your Brick-and-Mortar Store: You sell products in the real world, using a POS system to keep track of everything.

AFIC's Multichannel eCommerce customer analytics empowers you to make better decisions. These decisions lead to a number of tangible benefits, such as the following:

Streamlined campaigns: You can target your marketing efforts and save huge costs.
Competitive pricing: You can price your products according to demand and by what customers expect.
Customization: Customers can select from a combination of features or services that meets their needs.
Reduced waste: Manage your inventory better by anticipating customer demands across all your channels.
Faster delivery: Knowing what products will sell when and where allows manufacturing efforts to anticipate demand and prevent a loss of sales.
Higher profitability: More competitive prices, reduced costs, and higher sales are results of targeted marketing efforts.
Loyal customers: Delivering the right features at the right price increases customer satisfaction and leads to loyal customers, which are essential for long-term growth

Offer your customers the same rewards, promotions, gift cards and discounts across all your touchpoints, maximising customer experience, satisfaction and retention.

AFIC's comprehensive, personalized loyalty program will make your customers feel like they have an emotional connection with your brand. Personalizing the consumer shopping experience through multichannel insights, enables you to make personalised suggestions and marketing material to maximise engagement, which in turn will result in higher revenue.

Track your customers across all touchpoints, you can measure and analyze ways that you can better engage your customers, which will lead to more revenue for your business.

Learn more about how your customers pay, what they buy, how frequently they buy and what channel they prefer, will enable you to reach out to your customers at the right time via the right channel, with personalised campaigns and promotions. This will significantly increase your customer engagement and increase repeat sales.